JWB Property Management clinched the Leadership in Investor Experience Award through their commitment to elevating the investor experience. They developed a comprehensive tool outlining investors' returns, fostering transparent communication by keeping owners informed of all costs beyond a $400 threshold. Committed to a true hands-off experience, they streamlined maintenance processes, securing the lowest industry pricing for repairs due to their property volume.
With an average lease term of over four years, JWB's resident satisfaction is evident, driving down property turnover costs for investors. They gauge success through high retention rates and conducting NPS surveys, promptly addressing clients' concerns. Implementing a dedicated maintenance team for residents resulted in timely resolution of work orders and improved experiences for both residents and investors.
Managing over 5000 properties, JWB Property Management consistently prioritizes their clients and residents, receiving referrals based on their exceptional service. By emphasizing the long-term placement of quality residents, they ensure a secure and passive investment for their clients. JWB's relentless focus on improving investor experiences solidifies their position as a leader in the industry, delivering excellence to both clients and residents.
Integrity Property Management and Investments Inc. stands out as a finalist for their commitment to enhancing the investor experience. With 24/7 access to the Broker/PM and utilization of third-party programs like Second Nature and Pet Screening, they prioritize property protection. Timely updates on new laws, newsletters, and HVAC rentals further solidify their dedication to investor satisfaction.
Their success is evident through a high retention rate, with owners rarely leaving, primarily due to referrals and word-of-mouth recommendations. As a boutique-style property management company, they tailor services to meet each owner's specific needs, avoiding a one-size-fits-all approach.
Implementing these improvements has increased trust and stability for owners, ensuring their properties are expertly managed with integrity. As the investor is the foundation of their business, Integrity Property Management's pursuit of excellence is vital for attracting and retaining clients in a competitive market with numerous property managers.
RPM Summit excels in improving their clients' journey. They forge strong partnerships, allowing single-family investors to venture into larger multifamily assets with confidence. By providing expertise and investment opportunities, they eliminate the daunting aspects of commercial real estate ventures, making it a stress-free experience for their clients. The success of their efforts is evident in strengthened relationships, increased investments, and long-term partnerships. RPM Summit's exceptional practices have led to remarkable achievements, including facilitating their clients' acquisition of 88 and 57 unit properties worth $14,000,000, solidifying their position as leaders in the industry.
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SJA Property Management offers a unique and exceptional property management experience to investors. The SJA Community provides investors with customized real estate options, from extensive learning opportunities to basic guidance. Their white-glove property management service is complemented by monthly blogs, quarterly webinars, and an investor team to answer any queries. SJA's proficient brokers further assist investors in buying and selling real estate. With a focus on client satisfaction, SJA values feedback, maintaining high ratings on BBB and Facebook. As a full-service investment firm, SJA prioritizes protecting clients' equity and optimizing investment performance, ensuring an exceptional investor experience.
This award recognizes the property management company that has demonstrated excellence and innovation in creating a winning experience for its client investors.
The criteria that will be used to judge applicants are as follows:
Evidence of commitment to investor satisfaction and value creation.
This award recognizes the property management company that has excelled in creating a winning experience for residents.
The criteria that will be used to judge applicants are as follows:
This award recognizes an individual who has dedicated their time and expertise to ensure the success of the property management industry by providing mentorship and knowledge-sharing opportunities.
The criteria that will be used to judge applicants are as follows:
