Last Modified: March 15, 2023
This Policy applies to any information we collect through our Website, including any information in any e-mails, posts, texts and other electronic messages between you and our Website, and any information about you transferred to our Website from other websites. This Policy also applies to any information we collect about you when you mail us or e-mail, text or exchange other electronic messages with us, or when you interact with messages you receive from us, and any information we collect from you offline but that will be processed by automated means using our Website, and information we collect from you when you contact our customer service center. This Policy does not apply to any other information we collect by any other means.
This Policy applies to all who access our Website or use our products and/or services. In some situations, we may be engaged by a third party (e.g., another business) to collect and/or process your personal information on their behalf in connection with our performance of a services contract with the other business. In those situations, you might be a customer, client or tenant of the other business (not our customer), and we are acting solely as a service provider to the other business, collecting and/or processing personal information on their behalf and under their instructions and direction, in accordance with our contract with the other business. In those situations, the other business’s privacy policies may also apply to you and our contract with the other business will govern our practices for collecting, using, maintaining, protecting, and disclosing your information. In the event of unauthorized disclosure of your Personal Information (defined hereinafter) by such third parties, we shall not be liable for any action by such third party, and you shall seek to assert any legal rights against, and/or recovery of any legal remedies from, such third party directly. Notwithstanding the foregoing, this Policy shall also apply to users accessing our Website when such user authorizes cookies to be tracked.
Personal Information We Collect
We may collect several types of information from and about users of our Website. This information may include information by which users may be personally identified or other information about a user to the extent maintained in personally identifiable form (collectively “Personal Information”). Specifically, we (or our third-party service providers acting on our behalf) may collect the following from you:
With the exception of your IP Address or Mobile Device ID (which we collect automatically as you navigate through or interact with our Website, as described below in the section titled “Traffic, Usage and Computer/Device Information”), and with the exception of the Inference Data described above (which is derived from the other information collected about you, as described above), we primarily collect your Personal Information directly from you when you provide it or submit it to us directly in connection with registering an account on the Website, placing an order or subscription for products on the Website, or any other websites owned and managed by us, responding to a voluntary survey you have agreed to complete, contacting us for customer service inquiries or reporting a problem with our Website, or otherwise contacting us about our Website or our products and services.
In addition, from time to time we may engage certain third-party service providers who combine information we have collected about you with other information they have access to, such as mailing addresses, which we may use, for example, to send you relevant marketing and promotional information and offers via direct mail advertisements, e-mail, or text messages. You may opt-out of the selling and/or sharing of your Personal Information for the use of promotional, advertising, and profiling purposes by visiting our homepage and selecting to opt-out under the Consent/Cookies banner, or you may also contact us via phone or email using the information provided under “Contact Information” below. Access to the Consent/Cookies banner may require you to clear your browser’s cache and cookies.
Additionally, as you navigate through and interact with our Website, we or our third-party service providers may automatically collect certain traffic data, usage information, and information about your computer equipment or mobile device, such as your browser and operating system, your wireless carrier, configuration data, clickstream analytics and your actions and patterns when you use our Website (“Technical Information”). The technologies we use for this automatic data collection may include cookies that are stored on the browser of your computer or mobile device, small embedded electronic files known as web beacons (also referred to as clear gifs, pixel tags and single-pixel gifs) and other types of embedded code. We collect this information to (i) manage our content and improve users’ use of our Website, (ii) count and review the number of users of our Website and their usage patterns, (iii) track key performance indicators such as pages accessed, frequency of access, conversions (the number of users who click on our advertisements and then go on to make a product purchase) and other statistical information related to our Website (for example, recording the popularity of certain content and verifying system and server integrity), (iv) identify the portion of users who access our Website via different web browsers, (v) recognize if a user is a return user of our Website, (vi) to store information about a user’s visits, (vii) remember a user’s preferences, and (viii) for similar purposes in connection with monitoring, operating, maintaining and improving our Website. Third parties may also collect Technical Information and other information as further described in the sections below titled “Use of Google Analytics,” “Use of Facebook Business Tools,” and “Tracking and ‘DO NOT TRACK’.”
We may use the information we collect about you or that you provide to us, including Personal Information, to:
Aggregated or De-Identified Data
We may convert or combine some PersonalInformation of users into de-identified or aggregated data that does not disclose any of the Personal Information of any individual user. We may use and disclose to third parties any such de-identified or aggregated data(including traffic and usage data that does not identify you personally) for any lawful purpose.
Tracking and “Do NotTrack”
Our Website does not respond to any “do not track” signals sent by your computer, browser or mobile device, and if your computer, browser or mobile device sends a “do not track” signal to our Website, our Website will not treat you differently from users who do not send such signals. For more information on how to disable certain third-party tracking technologies, please visit the Network Advertising Initiative’s Consumer Opt-Out page at www.optout.networkadvertising.org/ and the Digital Advertising Alliance’s Consumer Assistance page at www.youradchoices.com/choices.
Use of Google Analytics
We use Google Analytics to track and analyze certain traffic and usage statistics regarding the use of our Website, such as the number of visitors to our Website, how visitors are navigating to our Website, visitors’ general geographic region information, how long individuals are visiting our Website, and information about the equipment individuals are using to access our Website (e.g., browser version and operating system). Google Analytics may use a Google Analytics cookie as part of this service, and we may share certain Personal Information (such as your Customer Number and generalized information about whether or not you used a promotion or coupon in connection with your purchase) with Google Analytics as part of this service. We use this traffic and usage information to gauge, internally, the effectiveness of our advertising efforts and to make improvements to our Website and our marketing and promotional efforts.
In addition, we use the following Google Analytics Advertising Features:
By enabling these features, we and certain third party vendors use first-party cookies (such as the Google Analytics cookie) or other first-party identifiers, and third party cookies (such as Google advertising cookies) or other third party identifiers together for various purposes. The information collected includes demographic information about our Website visitors and general information about our visitors’ interests. We use the information collected through our use of the Google Analytics Advertising Features to track purchasing behavior, segment our audience and to better target our advertising and marketing efforts (for our own and others’ products and services) and allow third party vendors to do the same, for example to (1) display targeted advertisements to individuals who viewed a product but did not add that product to their cart, (2) target visitors from a certain geographic region with certain ads in Google search results that have previously shown a high degree of success for consumers in that region), (3) advertise our products and services across other websites that you may visit, or (4) allow Google or other third-party vendors to show you ads on websites that you visit after using our Website or clicking on an offer or ad in one of our e-mails or on our Website.
For more information, please review thefollowing:
You can opt out of our use of certain Google Analytics features by updating the “Ads Settings” in your browser (www.adssettings.google.com/authenticated) or mobile device (www.support.google.com/ads/answer/1660762#mob), by enabling the Google Analytics Opt-out Browser Add-on in your browser (https://tools.google.com/dlpage/gaoptout), or by visiting the Network Advertising Initiative’s Consumer Opt-Out page (www.optout.networkadvertising.org/). Because those opt-out and preference control pages are specific to the individual browser used to visit it, and because those pages are not operated by us, we are unable to perform the opt-outs on your behalf.
Use of Facebook Business Tools
We may sell and/or share your Personal Information with thirdparties in the following circumstances:
We may disclose Technical Information and all forms of Personal Information for the purposes described above, including Identifiers, Demographic Information, Commercial Information, Internet Activity, and Inference Data, except for your Payment Information (which is collected directly from you and processed by our third-party payment processor only and such information is not shared with us or any other party). The recipient of the Personal Information disclosed in any manner stated above shall be bound by confidentiality obligations.
No Sale of Personal Information
We do not sell, and in the past 12 months we have not sold, any Personal Information to third parties, except upon your consent or to fulfill a business purpose.
You have certain choices regarding the Personal Information you provide to us. You can set your browser to refuse all or some browser cookies. If you choose not to accept cookies, you may be unable to access certain parts or pages of our Website, or certain parts or features of our Website may not function properly. To learn more about cookies and how to disallow or manage them, go to www.allaboutcookies.org/.
If you do not wish to have your Personal Information used, shared, or sold by us for marketing, promotional, or profiling purposes, you can opt out by sending us an e-mail with your request to firstname.lastname@example.org or by submitting your request through our Contact Us page at rbp.secondnature.com/contact-us. If you submit your request via e-mail or our Contact Us page, please indicate you are making an “Unsubscribe” or “Opt Out” request.
If you do not wish to continue receiving marketing and promotional e-mails from us, you may click on the “Unsubscribe,” “Update Your E-mail Preferences” or similar link in the most recent e-mail you received from us and follow the prompts that appear. This opt-out does not apply to information provided as a result of a product purchase, product service experience or other transactions.
If you have enrolled in our text message alert service, you may opt out of this service (i.e., stop all text messages) at any time. With respect to any text message, you may reply STOP to end all messages, or you may opt out by adjusting the settings on your account settings page or by letting us know by contacting us by telephone at 800.308.1186, via e-mail at email@example.com or via our Contact Us page at rbp.secondnature.com/contact-us. In each case, please allow us a few days to process your request.
Please also refer to the sections above titled “Use of Google Analytics” and “Use of Facebook Business Tools” for more information regarding opting out of certain Google Analytics features and Facebook business tools used on our Website.
You can review, change and request the deletion of certain portions of your Personal Information by logging into the Website and visiting your account profile page. You may also send us an e-mail at firstname.lastname@example.org or send us a message via our Contact Us page at rbp.secondnature.com/contact-us to request access to any Personal Information that you have provided to us, or to correct or delete that Personal Information. Except as specifically described below in the section titled “California Residents: Requests to Know, Correct, or Delete Personal Information”:
If you are a California resident, the following additional information applies to you:
You may request that we disclose to you certain information about (and, if requested, to receive a portable copy of) the Personal Information about you that we have collected and used in the past 12 months (a “Request to Know”). You may also request that we correct Personal Information that is inaccurate in our records (a “Request to Correct”). You may also request that we delete the Personal Information about you that we have collected or that we maintain (a “Request to Delete”). You may submit a Request to Know, a Request to Correct, or a Request to Delete by calling us at 800.308.1186, sending us an e-mail stating your request to email@example.com, or by submitting a message to us via our Contact Us page at rbp.secondnature.com/contact-us. Regardless of the method you use to contact us, please indicate in your communication that you are making a Request to Know, Request to Correct, or a Request to Delete under the California Consumer Privacy Act of 2018 (the “CCPA”) and the California Privacy Rights Act (the “CPRA”).
Upon receipt of your Request to Know, Request to Correct, or Request to Delete, as part of our security measures and as required by law we will take steps to verify your identity in order to confirm that the person making the request is actually the person about whom we have collected Personal Information (i.e., that the “you” making the request is actually you). We will verify your identity and confirm your request by asking you to confirm and verify certain Personal Information we already have on file for you. For example:
We will use reasonable endeavors to accommodate verifiable Requests to Know, Requests to Correct, and Requests to Delete submitted in the manner described above within a reasonable timeframe after receiving such requests. In any event, we will comply with your Request to Know, Request to Correct, and Request to Delete to the extent and in the manner required by applicable law, but we may deny a request, in whole or in part, to the extent an exception applies under (or as otherwise permitted by) applicable law, including the CCPA and CPRA. For example, we cannot and will not comply with a Request to Know, Request to Correct, or a Request to Delete if we cannot reasonably verify your identity in connection with your request.
You may also designate an authorized agent to make a Request to Know, Request to Correct, or Request to Delete on your behalf. To designate an authorized agent to act on your behalf, you or your authorized agent must submit proof that either (1) such agent has actually been authorized in writing to act on your behalf, or (2) you have provided the authorized agent with power of attorney under the applicable laws in your jurisdiction. You may submit such proof by e-mailing us at firstname.lastname@example.org. If a duly-designated authorized agent makes a Request to Know, Request to Correct, or Request to Delete on your behalf, we will still require you to verify your own identity using the process described above, unless an exception applies under applicable law in your jurisdiction (for example, you have submitted verifiable proof to us that you have provided the authorized agent with power of attorney).
You also have the right to limit the use and disclosure of your sensitive Personal Information to the use which is necessary to:
You have a right to know if your sensitive Personal Information may be used, or disclosed to a service provider or contractor, for additional, specified purposes.
To limit the use of your sensitive Personal information, visit our homepage and confirm under the Consent/Cookies banner, or you may also contact us via phone or email using the information provided under “Contact Information” below. Access to the Consent/Cookies banner may require you to clear your browser’s cache and cookies.
Please note that you may only make a CCPA/CPRA-related data access or data portability disclosure request twice within a 12-month period.
No Differential Treatment
If you are a California resident and you choose to exercise any of the rights described in the section titled “California Residents: Requests to Know, Correct, or Delete Personal Information,” you will not receive differential treatment by us as a result (e.g., different prices or quality of services), except to the extent permitted by applicable law (including if those differences are reasonably related to the value of your Personal Information).
California “Shine TheLight” Disclosure
The California Civil Code permits California residents with whom we have an established business relationship to request that we provide a list of certain categories of Personal Information that we have disclosed to third parties for their direct marketing purposes during the preceding calendar year. To make such a request, please send an email to email@example.com or otherwise contact us using the information set forth below. Please mention that you are making a “California Shine the Light” inquiry.
Nevada residents who wish to exercise their sale opt-out rights under Nevada Revised Statues Chapter 603A may submit a request by contacting us at firstname.lastname@example.org. Please note, however, that we do not currently sell any Personal Information to third parties within the meaning of this statute.
Our Website is hosted in the United States and is provided from the United States. It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. If you are a resident of any country other than the United States, please note that by providing your Personal Information to us, you are consenting to the transfer of your Personal Information to the United States and other jurisdictions and to our use and disclosure of your Personal Information in accordance with this Policy.
We are not responsible for the privacy or security of any information you provide to a third-party website or the information practices used by any third-party site, including links to any third-party site from our Website. We make no representations, express or implied, concerning the accuracy, privacy, safety, security, or the information practices of any third-party site. The inclusion of a link to a third-party site on our Website does not constitute any type of endorsement of the linked site by us. We are not responsible for any loss or damage you may sustain resulting from your use of any third-party website or any information you share with a third-party website.
Our Website is not intended for children under 16 years of age, and we prohibit anyone under the age of 16 from providing any information to us or others on or using our Website. We do not knowingly collect Personal Information from children under the age of 16. If you are under 16 years of age, do not use our Website or provide any information about yourself to us, including your name, address, telephone number, email address, IP Address or Mobile Device ID, or any screen name or username you may use. If we learn we have collected Personal Information from a child under 16 years of age without verification of parental consent, we will delete that information. If you believe we might have collected any information from or about a child under the age of 16, please contact us at email@example.com.
We have implemented measures designed to secure your Personal Information from accidental loss and from unauthorized access, use, alteration and disclosure. You may find more information by viewing our Security Policy at www.secondnature.com/security-policy, which is incorporated into this Policy by reference.
The safety and security of your information also depends on you. When we have given you (or when you have chosen) a password for access to certain parts of our Website, you are responsible for keeping that password confidential. We ask you not to share your password with anyone.
Unfortunately, the transmission of information over the Internet is not completely secure. Although we have implemented security measures that we think are adequate, we cannot guarantee the security of your Personal Information transmitted to our Website. Any transmission of Personal Information, including sensitive Personal Information, is at your own risk. We are not responsible for the circumvention of any privacy settings or security measures contained on the Website.
If you have enrolled in our text message alert service, you may opt out of this service (i.e., stop all text messages) at any time. With respect to any text message, you may reply STOP to end all messages, or you may opt out by adjusting the settings on your account settings page or by letting us know by contacting us by telephone at 800.308.1186, via e-mail at firstname.lastname@example.org or via our Contact Us page at rbp.secondnature.com/contact-us. In each case, please allow us a few days to process your opt out request.
We will post any changes we make to this Policy on this page. If we make material changes to how we collect, use or disclose Personal Information, we will notify you through a notice on our Website home page. The date this Policy was last revised is identified at the top of the page. You are responsible for periodically visiting our Website and this Policy to check for any changes.
“We” are Second Nature Brands, Inc., a Delaware corporation headquartered in Raleigh, North Carolina. To ask questions, submit a data request, or to submit comments about this Policy and our privacy practices, you may contact us: