Resident retention helps keep clients satisfied, which means more business for you.
Check out all TWLX sessions in full!
Screening renters is an essential part of a property manager’s job. But we’re not going to lie — it can also be a total drag.
Second Nature CEO Thad Tarkington appears on one of property management's premier podcasts
Michael Catalano is a lifer in the industry and has unique insights as a founding partner of PURE Property Management. We asked him for the five most common mistakes made by property managers are and he delivered.
Rollout is a high stress time for any new program, but it doesn't have to be.
How to market an SFR property management company
A Resident Benefits Package contains a suite of services designed to create a first class living experience for residents, pioneered by Second Nature.
Innovative property managers are using quarterly video calls with their clients to keep them informed and connected to the business, allowing greater relationship building and lifetime value creation
An exclusive opportunity to serve the biggest movement in the Property Management industry: The Triple Win.
What is an experience economy and why is it relevant to single family rental property management?
Evernest CEO Matthew Whitaker has developed and refined his hiring process over years of experience as a property management CEO. He's here to share some of the insights and secrets that helped Evernest reach 6,000 doors.
When rolling out a Resident Benefits Package, one of the common dilemmas you'll face is whether to allow enrollment to be optional. Second Nature Head of Sales and former property manager Bob Hansen weighs in on what's to gain and what's to lose.
Goal-setting is critical to planning for a changing industry.
We're thrilled to announce the completion of season one and can't wait to show you what season two has to offer.
Property managers have found some weird things left behind by residents. These are our favorites.
Pushback from residents and investors is a common fear when rolling out a resident benefits package, but there is no need to fear.
The Triple Win = long-term growth and success
Second Nature VIP is the ultimate experience for property managers attending NARPM® National Sales Conference and Trade Show
In times of uncertainty, the long-term lease has created stability for PMs, investors, and residents. That’s a Triple Win.
Keeping one eye down the road is critical in a changing industry.
Auben Realty's innovative Pod System is a perfect example of creating a Triple Win.
John Ruhlin's book on the strategy of gifting is a must-read.
Everyone is talking about RBPs, but how should you price one?
Andrew Smallwood breaks down the value of focusing on resident experience and how it can transform your business
What is the triple win, how does it work, and how do I achieve it?
What is ancillary income and how do I procure it long-term?
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![[Book Corner] Giftology by John Ruhlin](https://assets-global.website-files.com/60785b0abfbd924fc5043dd1/608a1ea62f394f793314226c_fang-wei-lin-H1IRUS1vEFA-unsplash.jpg)
![[Video Corner] Common Mistakes When Pricing Resident Benefits Packages](https://assets-global.website-files.com/60785b0abfbd924fc5043dd1/60aeb9f0e25eaa2c39f2ab22_Untitled%20design%20(1).jpg)
![[Video Corner] Why You Should Focus On Experience](https://assets-global.website-files.com/60785b0abfbd924fc5043dd1/60aeb8ecd1a9921f83efa5ea_Untitled%20design.jpg)
![[Video Corner] What is The Triple Win?](https://assets-global.website-files.com/60785b0abfbd924fc5043dd1/60aebb26f519d40434de50a2_Untitled%20design%20(2).jpg)
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