How to Value a Property Management Company

Get expert advice on how to value a property management company, including how to buy a PMC, sell a PMC, or increase your PMC’s value

How to Create a Property Management Business Plan [Free Template]

Learn how to create a property management business plan that drives results, clarifies your target market, differentiates your PMC, and leads to growth.

A.I. Property Management: How Artificial Intelligence Can Transform Your PM Business

Learn about AI property management from an expert using the best tools available. What AI can and can’t do, and how to use AI to transform property management.

Resident Experience Management: How to Get Started

Learn how leading property management companies are innovating resident experience management.

Property Management FAQs about Resident Retention

Get answers to commonly-asked questions about resident retention. Find out why property managers need to pay attention to resident retention, how it can impact profitability. Plus learn what works and what doesn’t work when it comes to improving resident retention.

Property Management FAQs about Resident Experience

Get answers to commonly-asked questions about resident experience. Find out why property managers should focus on improving the resident experience, what works and what doesn’t work.

FAQs on Insurance for Property Managers

Find out why property managers need insurance, the types of insurance that a property manager needs and what you need to consider when purchasing insurance.

How Property Managers Can Address An Evolving Industry

How can PMs thrive in an industry where the core competencies are being commoditized by emerging technologies?

FAQs on Property Management Profitability

Learn strategies to boost your property management profitability. We sought insights on increasing PMC profits from Daniel Craig, CEO of ProfitCoach.

Property Management KPIs Every Property Manager Should Track

Increase profitability with these top 11 KPIs for property managers. We have two industry experts weigh in and give their advice for driving greater value.

FAQs about Property Management Fees

Learn how to structure property management fees, what to include, how to create value for tenants and foster a positive tenant experience.

Property Management Strategies to Grow Your Business Without Burning Out

How to reach new levels of growth and profit with your property management strategies – while avoiding burnout for yourself and your employees.

Property Maintenance: A Guide For Property Managers

Property management maintenance is one of the most important parts of property management and can make or break the resident experience.

Four Keys to Growing a Property Management Business

Bay Property Management Group founder Patrick Freeze to discuss how he took his business from a mere idea to nearly 6,000 doors.

How to Design Ancillary Revenue Streams For Property Management Business

Ancillary services are rapidly increasing in popularity in the PM industry. How do you succeed in this space?

Resident Retention Ideas and Tips for Single-Family Rental Properties

Resident retention helps keep clients satisfied, which means more business for you.

TWLX 2022 Recordings

Check out all TWLX sessions in full!

Property Management Automation: Tools for Success

Get the latest on property management automation tools.

Security Deposit Alternatives Deep Dive: How PMs are winning big by doing away with the security deposit

Learn more about the rising trend of security deposit alternatives and the top security deposit alternative products. Plus, how much does it cost and what are the advantages and disadvantages to residents, investors, and property managers?

"Problem Tenants” and How to Deal With Them!

Resident Screening Tips for Property Managers: Streamline & Supercharge your Process

Screening renters is an essential part of a property manager’s job. But we’re not going to lie — it can also be a total drag.

‎300 to 3,000: Creating a Killer Culture with Thad Tarkington

Second Nature CEO Thad Tarkington appears on one of property management's premier podcasts

Five Mistakes Property Managers Are Making Right Now

Michael Catalano is a lifer in the industry and has unique insights as a founding partner of PURE Property Management. We asked him for the five most common mistakes made by property managers are and he delivered.

Ensure A Smooth Rollout of RBP - With Kyle Hendricks

Rollout is a high stress time for any new program, but it doesn't have to be.

Marketing Ideas for Property Management Companies

How to market a single-family-rental (SFR) property management company

What Is A Resident Benefits Package?

A Resident Benefits Package contains a suite of services designed to create a first class living experience for residents, pioneered by Second Nature.

Why You Should Host Quarterly Zoom Calls with Your Investors

Innovative property managers are using quarterly video calls with their clients to keep them informed and connected to the business, allowing greater relationship building and lifetime value creation

Triple Win                           Leadership Council

SFR Property Management and The Experience Economy

What is an experience economy and why is it relevant to single family rental property management?

How to Hire The Right People for Your Property Management Company

Evernest CEO Matthew Whitaker has developed and refined his hiring process over years of experience as a property management CEO. He's here to share some of the insights and secrets that helped Evernest reach 6,000 doors.

Should your RBP Rollout be Mandatory or Optional?

When rolling out a Resident Benefits Package, one of the common dilemmas you'll face is whether to allow enrollment to be optional. Second Nature Head of Sales and former property manager Bob Hansen weighs in on what's to gain and what's to lose.

Three Proven Goal-Setting Methods for Property Managers

Goal-setting is critical to planning for a changing industry.

The Triple Win Podcast Closes Season One

We're thrilled to announce the completion of season one and can't wait to show you what season two has to offer.

14 Extremely Bizarre Items Found in Rental Properties after Move Out

Property managers have found some weird things left behind by residents. These are our favorites.

Don’t Fear Pushback When Implementing An RBP

Pushback from residents and investors is a common fear when rolling out a resident benefits package, but there is no need to fear.

What is A Triple Win and How Do I Achieve One?

The Triple Win = long-term growth and success

#SecondNatureVIP Returns to NARPM® National in 2022

Second Nature VIP is the ultimate experience for property managers attending NARPM® National Sales Conference and Trade Show

Property Management Secrets: Winning with The Long-Term Lease

In times of uncertainty, the long-term lease has created stability for PMs, investors, and residents. That’s a Triple Win. 

A CEO's Thoughts on The Evolution of The Property Management Industry

Keeping one eye down the road is critical in a changing industry.

What Is The Pod System - Featuring Auben Realty CEO Phil Vera

Auben Realty's innovative Pod System is a perfect example of creating a Triple Win.

[Book Corner] Giftology by John Ruhlin

John Ruhlin's book on the strategy of gifting is a must-read.

[Video Corner] Common Mistakes When Pricing Resident Benefits Packages

Everyone is talking about Resident Benefits Packages, but how should you price one? In this video, we're breaking down property management pricing strategies.

[Video Corner] Why You Should Focus On Experience

Learn why resident experience is the most important metric in SFR property management. Andrew Smallwood breaks down the value of focusing on resident experience and how it can transform your business.

[Video Corner] What is The Triple Win in Property Management?

What is the triple win in property management strategy, how does it work, and how do I achieve it?

How Property Managers Can Sustainably Drive Ancillary Income

What is ancillary income and how do I procure it long-term?